Helping CHCs sustain a culture of continuous quality improvement.

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About QualityImprovement+
Many factors go into deciding how a community health center (CHC) may approach continuous quality improvement (QI), including organization and site size, geographic location, staffing and community profile, financial resources, leadership commitment, and other tangible and non-tangible influences. QualityImprovement+ (QI+) was developed to help health centers improve and sustain the infrastructure needed to provide high quality care, with special attention on developing a culture of quality throughout the organization.

This 4-month blended online learning program supports the unique training and staff development needs of CHCs to build the fundamental skills and infrastructure necessary to adapt and position themselves for current and future value-based care delivery and payment models. QI+ will engage participants in self-paced learning modules complemented by virtual group learning, applied project-based learning, and group technical assistance calls to support project-based learning.

Subject matter expertise is provided by Community Health Solutions  (CHS), whose mission is to support community innovation for health improvement. Since 2001, CHS has specialized in supporting collaborative projects where people from multiple community health center organizations work together to learn and implement effective practices. Scroll down to learn more about CHS.

Learning Platform
Self-paced modules are available in CPCA's online training portal. Participants should expect to dedicate 3 hours per month to attend a monthly virtual learning session of 1.25 hours in duration and to engage in online learning at their own pace. Virtual meetings with cohort participants and instructors will occur once a month on Zoom.

Who Should Attend
This program is designed for health center staff responsible for leading quality improvement efforts at their organizations. We recommend no more than 2-3 staff participate from the same health center. Inter-professional staff/teams are highly encouraged! 

Learning Objectives

  • Envision quality improvement as a strategic function for value-driven health care.
  • Apply proven practices of positive leadership.
  • Advance health equity through quality improvement.
  • Foster data use across the organization.
  • Support continuous improvement as a process of innovation and change.
  • Apply design thinking for solving complex challenges in quality improvement

Program Cost
CPCA Members: $2,150
Non-Member Health Centers: $3,750

What's Included

  • Each participant will conduct an applied project, supported by QI+ instructors, to address an actual QI challenge at their health center.
  • Four virtual meetings of 1.25 hours duration - these sessions will focus on real world applications with interactive discussion, potential guest speakers, and facilitated peer learning. 
  • Self-directed learning throughout the program in CPCA's online training portal
  • Coaching consults for QI problem-solving with program instructors from Community Health Solutions.

Importance & Relevance of Continuous QI
In an episode of Community Healthcast, former CPCA Chief Medical Officer, Dr. Mike Witte and Stephen Horan, PhD of Community Health Solutions discuss the importance and relevance of continuous QI in health centers and what to expect from QI+, CPCA's newest cohort learning program.

Community Health Solutions (CHS) Presenters:

Stephen Horan, PhD
The founding President and CEO of Community Health Solutions, bringing more than 25 years of professional experience to each client and project. Under Steve's leadership, Community Health Solutions has helped hundreds of organizations achieve better results through effective strategy and practice, including quality improvement. Individually, Steve has been an advisor to consumer groups, nonprofit organizations, corporations, foundations, and public sector leaders. This broad perspective informs his ability to think at the system level as well as the street level, and help people bridge gaps between policy and practice. 

Terry Laine, MS, PCMH CCE
As Operations Manager and a Senior Consultant at Community Health Solutions, Terry brings more than 25 years of professional experience to CHS projects. Terry offers distinctive expertise in the areas of quality improvement, integrated care development, patient-centered medical home development, knowledge management, innovation support, collaboration support, and leadership development. Terry completed IHI's Breakthrough Series College, and is a NCQA Patient-Centered Medical Home Certified Content Expert (PCMH CCE). She holds a Masters of Science Degree from James Madison University.

Learn more about Community Health Solutions: